ORDERS AND DELIVERY
An order made via this site ("order") is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by processing the order and confirming via email.
We will deliver the products set out in your order ("products") almost anywhere in New Zealand. We do not deliver outside New Zealand, however, an overseas order may still be placed with a New Zealand delivery address. Delivery is made by courier (our preferred delivery agent is Courier post).
We endeavour to deliver all products within 5 working days of us processing the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
Cancelling Orders: Consumer Direct reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Consumer Direct believes the order to be fraudulent or constitute a misuse of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid).
Payment types accepted are Visa or MasterCard credit or debit cards.
At this stage we do not accept Gift Vouchers, Cheques or Internet Banking as methods of payment.
Transactions will be billed in $NZ. You will need to submit your credit card details at the time your order is placed on the website, a confirmation email will then be sent to confirm the goods purchased and the value of your order.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.
DPS Payment Express
A PCI DSS compliant card authorisation and payment processing service hosted by DPS.
- Technical support available 24x7
- Fully PCI DSS compliant
- Eliminates need to capture and store card data
A comprehensive online payments solution
DPS Payment Express facilitates electronic payments for ecommerce, recurring, batch, iPhone, unattended and EFTPOS transactions.
Securely hosted on the DPS site
The Payment Express page will be securely hosted on the DPS site, which is pre-certified and approved by all banks to the latest security standards.
The prices for the products listed on this site are in $NZ dollars and include GST, but don�t include any delivery charges.
Pricing errors: Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase.
Special Offers: Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise.
You can return any product you buy from us for a full refund or exchange within 10 working days of purchase, no matter what the reason. The product must be returned in its original condition with supporting paperwork and appropriate packaging.
Contact customer services on 0800 728 237 or email the return order details to us via the online form and we will advise you on how best to return the goods to us.
Suite 16, 160 Broadway
Phone: 0508 224 411
DELIVERY AND SHIPPING
Delivery within 5-8 working days
We endeavour to deliver all stocked items within 5-8 working days of us confirming receipt of your order, although this timeframe is an estimate only.
If we are not able to supply the products or there is likely to be a delay (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as is reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
Consumer Direct makes every effort practical to ensure that delivery timeframes given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Consumer Direct liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Physical delivery address required as delivery is by courier
We cannot deliver to a P.O. Box address so please provide a physical address.
Delivery will be by courier or freight forwarder. An email will be sent to you when the goods are dispatched to enable you to track and trace your order.
Please ensure you have your order delivered to an address where someone is available to sign for it. If you are unavailable to sign for an item when our courier calls, we will leave a card at the delivery address so you can arrange for the re-delivery or collection of your goods.
The risk of any loss of, or damage to, the products will pass to you on delivery.
Addressing: If a product is found to be mis-addressed by Consumer Direct then Consumer Direct shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Consumer Direct will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.
Delivery only within New Zealand
An overseas order may be placed with a New Zealand delivery address. Currently, we do not deliver outside New Zealand.
Additional delivery charges
If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location).
We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
We endeavour to ensure that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice. If you wish to verify any content on this site then you should contact your nearest store. Click here for Store Finder.
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Consumer Guarantees Act
If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.
All Liability Excluded
To the extent permitted by law: all warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.
Jurisdiction and Governing Law
Reproduction of the images and text on this site for any other purposes is prohibited.